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My Account | |
How do I create an account? | |
1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
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How do I edit my account information? | |
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. | |
How much is my shipping? | |
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. | |
I forgot my password. | |
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. | |
How do I return my product? | |
Please click here for more information on returning an item. | |
I received the wrong product. | |
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. | |
What is your return policy? | |
Please see our Terms & Conditions for complete details regarding our return policy. | |
When will my order ship? | |
Orders placed before12noon ET on Monday-Friday will normally ship the same day. Orders placed after 12noon ET will ship the next business day. Note: Orders of 20-50 brackets may take up to 3 business days to ship. If your order is for more than 50 brackets, please call customer service at 888-960-3854 for an estimated delivery date. You will receive a shipment confirmation and tracking information once the order is shipped. |